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Genomics Support

North America (8:00 AM–7:00 PM, Monday–Friday, EST)
Phone: 1-800-688-2248
FAX: 502-371-0613


Please note that the sequence data for the orders placed previously are now available at your order history page. Please also take a moment to review answers to other questions in our FAQs page. We have made several changes to improve your genomics shopping experience and would love to get your feedback in further improving them. Write to 


Quotes, Pricing & Special requests

For any questions about quotes, price agreement numbers, and other request, contact our sales team:


Address for Submitting Samples


United States and South America Canada

12701 Plantside Dr.
Louisville, KY 40299
Tel: 1-800-688-2248

700 Bay Street, Suite#1100
Toronto, ON M5G1Z6
Tel: 1-800-688-2248